Pricing plans / Pricing details

Feature breakdown of field service management pricing plans

Explore the features included in each pricing plan. See how Zero-Touch automation scales across tiers, so you can choose the best fit for your service operations.

You can book additional services with any of our plans.

Dispatching options Start Business Enterprise

Assign engineers to a specific geographic area 3 groups Unlimited Unlimited

Automated route optimization and dispatching suggestions

Fully automated dispatching

Automated planning for parts pickup from storage

Consolidate multiple appointments and tasks under one ticket

Match skills to tickets and technicians

Manage shifts, absences, and on-call duties

Cooperation & interface Start Business Enterprise

APIs to external systems

Accept Fieldcode partner cooperation requests

Initiate an outgoing Fieldcode partner cooperation

Partner reporting without login via one-time authentication Additional fee

Customer portal Start Business Enterprise

View ticket details

View live ticket progress and updates

Self-service appointment booking

Live chat with dispatch team

Branding customization

Workflows Start Business Enterprise

View existing workflows

Select preconfigured industry-specific workflows

Adjust existing workflows

Create fully customized individual workflows

Create dynamic user interaction pop-up requests

Patch API-background ticket updates

Define custom workflow scripts (JS)

Create custom objects (non-ticket related)

Fieldcode Mobile App (FMA) Start Business Enterprise

Free download for Android and iOS

Shift reporting (log start time, end time, breaks)

Geolocation through device GPS

Receive tickets

Step-by-step ticket processing

Create customer/project-specific reporting forms

Individual context-based checklists

Report tickets

Automated travel/work time tracking per ticket

Ticket reporting in offline mode

Attachment handling and photo capture

Spare part handling (receive, report, return)

Communicate ticket related notes with dispatch or customers

BI analytics & forecasting Start Business Enterprise

Standard BI analytics reports

Individual BI report filtering

BI forecasting reports Additional fee

BI data warehouse access Additional fee Additional fee

Customization Start Business Enterprise

Create & view custom data fields

Create fully customized forms

Create customized lists for standard objects

Create role or task specific frontend views

Multi project handling using individual configuration

Create and edit fully customized permission-based roles

Adjust translations for fields, buttons and history

Create default PDF service reports featuring your logo

Create fully customized PDF service reports based on custom forms

Create ticket-based email templates

Automatically send ticket-based emails

Create automated actions with ticket info

Create automated actions with text message (SMS)

Create automated actions with email

Create automated actions with interface communication

Single Sign-On (SSO) integration

Service target monitoring (SLA) Start Business Enterprise

Set alerts

Set indications

Create service target profiles (SLA)

Custom service target calculation (SLA)

Parts management Start Business Enterprise

Create and add spare parts to tickets

Schedule and report spare part pickup

Report spare part usage

Manage spare part returns

Shipment carrier live tracking

Ticket creation Start Business Enterprise

Manually via ticket creation form

Via XLS upload

Automated via external API

Automated based on predefined schedule

Automated based on workflow

Customer support Start Business Enterprise

Email support

Chat support

Phone support

AI agent voice support Additional fee

Implementation services Start Business Enterprise

Fast access: Ready for service within one business day

Initial onboarding & configuration with the Fieldcode expert team 4h 8h 16h

Ongoing expert support for your ongoing configuration Additional fee Additional fee Additional fee

Additional packages

Our packages are a set of premium services that you can add to your Fieldcode
accounts for an additional fee. Enhance your plan to unlock more value for your
field service management and your teams.

AI voice agent integration

Handle inbound and outbound service calls automatically with a voice AI agent that understands your customers—even if they don’t know the right terminology. The voice AI agent holds natural, real-time conversations that adapt to the way your customers speak, guided by intelligent, rule-based logic. It answers calls, confirms details, and schedules technicians 24/7 in any language.

This package allows you to scale customer support and reduce manual handling without compromising quality or losing the human touch.

GET A DEMO

Individual training plans

Our extensive documentation and support resources will make your start with Fieldcode easy.

For a larger organization however you may want to roll out new processes or organize dedicated training sessions for your staff.

Our specialists will help you to organize and carry out the trainings for your teams.

GET A DEMO

Extended service & support

Our standard support has you covered for any questions during business hours and in English language.

Where you need support also outside of regular business hours or when you require support in a different language, you can book additional coverage adjusted to your needs.

GET A DEMO

Ready to start your automation journey today?

 Harness the power of Zero-Touch field service management. Request a demo and we’ll help you get started with our field service management software in just one day.

GET A DEMO