Zero-Touch field service management software for the IT industry
Meet strict SLAs, deliver consistent service, and manage global IT operations with automation. Fieldcode helps IT service providers coordinate tickets, dispatch technicians, and keep customers updated — all from one platform, even across regions.
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Why IT teams choose Fieldcode
Faster ticket response times
Zero-Touch automation assigns tickets instantly, reducing delays and ensuring SLA compliance.
Customizable processes
Processes and data entry for forms are fully customizable to fit any service need.
Accurate & consistent reporting
Customizable work orders capture precise data and sync across teams for accurate reporting.
Parts and inventory coordination
Automated scheduling aligns parts with routes to ensure technicians have what they need.
Eliminating communication gaps
Live tracking and instant updates keep teams and clients aligned, preventing delays.
Essential features for IT service productivity and efficiency
Customer self-scheduling
Allow customers to book, reschedule, or cancel appointments online. Zero-Touch automation creates work orders instantly, reducing admin work and providing real-time updates via email or SMS.
Zero-Touch dispatching
Automatically assign tasks based on technician availability, skill set, proximity, and SLAs. Routes also include planned parts pick-up/drop-off stops, keeping jobs on track and balancing workloads with customer-scheduled appointments.
Centralized ticket management
Manage all tickets in one system with real-time updates, ensuring smooth coordination across global teams. Fieldcode supports multiple languages and time zones to keep teams aligned no matter where they are.
Customizable work orders
Capture site-specific data directly on mobile devices to reduce paperwork, improve accuracy, and speed up reporting. Customize fields to ensure every job tracks the right information.
Real-time progress tracking
Monitor job status in real time, receive alerts for delays, and automatically adjust schedules to meet SLAs and customer expectations consistently.
Seamless parts coordination
Automatically plan parts logistics with scheduled PUDO (pick-up/drop-off) stops and integrate inventory, ensuring technicians have what they need on-site.
Mobile app for technicians
Technicians can access job details, capture photos, log notes, and obtain customer signatures directly from their mobile device. Real-time updates ensure they always have the latest information, and offline functionality allows them to work without interruption.
Guided workflows
The mobile app guides technicians step-by-step through each task, ensuring accuracy and compliance. Easily configure multiple workflows to accommodate specialized processes or unique customer requirements, making every job seamless and efficient.
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Manage customer assets and SLAs in one place
Whether you’re supporting hundreds of clients or working with third-party partners, Fieldcode Plus keeps your contract details, asset data, and responsibilities organized. Track who owns what, where, and when it needs service—all without scattered systems.
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On-demand IT technicians
Fieldcode connects you with a global network of on-demand IT technicians, ready to step in whenever needed. This flexible approach allows you to scale your team quickly, ensuring you always have the right expertise available. Integrated seamlessly into your workflow, it helps meet service demands without the hassle of permanent staffing.
LEARN MOREWe improved our first-time fix rates significantly and have been able to increase our customer satisfaction with better service.
Matthias Döhler
Senior Executive Partner – Hemmersbach
Hemmersbach results with Fieldcode
Up to
Reduction of manual dispatching efforts
Avg
Increased customer satisfaction results
FAQ
1. What is Fieldcode’s Zero-Touch automation, and how does it help IT service providers?
Fieldcode’s Zero-Touch automation streamlines the entire service workflow by automatically creating and assigning tickets, updating status, and notifying relevant parties without manual intervention. This approach reduces dispatcher workload, improves response times, and ensures consistent service quality.
2. How does Fieldcode support large-scale IT operations?
Fieldcode is designed for scalability, supporting centralized ticket management, real-time tracking, and customizable work orders that allow IT teams to handle high ticket volumes across multiple locations efficiently. Features like Zero-Touch automated scheduling and live progress updates help maintain smooth operations on a global scale.
3. Can Fieldcode integrate with our existing CRM, ERP, or inventory management systems?
Yes, Fieldcode seamlessly integrates with popular CRM, ERP, and accounting systems, allowing for smooth data transfer and alignment across platforms. This integration ensures that all your systems remain updated and connected for a unified view of operations.
4. How does Fieldcode help IT providers meet regulatory standards?
Fieldcode’s automated reporting and real-time tracking tools guide technicians through each compliance step, helping IT service providers meet industry standards efficiently. Digital work orders and automated updates ensure accurate documentation and easy tracking for regulatory needs.
5. Can Fieldcode handle SLA management and ensure compliance?
Yes, Fieldcode tracks SLAs in real-time, automatically prioritizing tasks and rescheduling to meet deadlines. Alerts notify teams of potential breaches, helping IT service providers consistently meet customer expectations.
6. How does Fieldcode handle customer-specific requirements?
Fieldcode allows you to create customized forms, workflows and work orders for different customers or tasks, ensuring that unique needs are addressed efficiently. This flexibility helps IT teams maintain precision and service quality.
7. Can Fieldcode support hybrid or remote teams?
Absolutely. Fieldcode’s centralized ticket management system and mobile app enable seamless coordination between in-office and remote teams. Technicians can access job details, follow step-by-step guidance, and receive real-time updates, ensuring consistent service delivery across all locations.
Learn more about Fieldcode through a demo
Each business faces different challenges. Request a demo and our experts will show you how our software helps your individual needs.
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