Zero-Touch field service management software for energy & utilities
Tackle your toughest challenges with tools built for reliability, precision, and results. Minimize downtime, manage remote operations, and streamline team coordination during critical events with Fieldcode Zero-Touch FSM software.
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Why energy and utility professionals rely on Fieldcode
Prevent failures in aging infrastructure
Predictive tools minimize downtime with proactive maintenance.
Operate efficiently in remote areas
Offline mobile tools and GPS routing reduce delays and travel costs.
Improve customer transparency
Self-service portals and live outage tracking keep customers informed.
Respond faster to emergencies
Automated workflows streamline actions and team coordination during critical events and repairs.
Eliminate paperwork
Digital work orders update instantly from emails and other systems.
Essential features for energy and utility service efficiency
Customizable workflows for critical situations
Design workflows tailored for emergencies like grid failures, power outages, and urgent infrastructure repairs. Use the drag-and-drop workflow designer to adjust steps for automated team coordination, asset management, and compliance approvals.
Proactive maintenance scheduling
Automate and prioritize maintenance tasks based on performance history or maintenance contracts. Avoid scheduling mistakes, reduce downtime, and ensure reliable service delivery with a clear, automated schedule.
Zero-Touch scheduling and dispatching
Designed to handle high volumes of complex service calls, tasks are automatically assigned to the best-suited technician based on location, skills, and availability. Schedules and routes are optimized to include parts pick-up and drop-off points, saving time and reducing costs.
Efficient contractor collaboration
Seamlessly manage in-house teams and subcontractors on one unified platform. Assign tasks, monitor progress, ensure consistent processes and service quality, and avoid miscommunication. Keep large projects like specialized repairs or installations on track.
Comprehensive asset management
Track, monitor, and manage the full lifecycle of infrastructure assets. Automate schedules, ensure compliance, and improve visibility across all projects to reduce delays.
Customer self-service portal
Enable customers to book, reschedule, or cancel service appointments online. Provide real-time updates on technician arrival times, service progress, and service interruptions, including outages, to enhance communication and transparency.
Streamlined digital work orders
Eliminate paperwork with digital work orders that update instantly from emails and other systems. Automation standardizes forms for employees and contractors, with customizable fields to collect site-specific data for improved accuracy and compliance.
Full visibility across your energy infrastructure
From grid assets to parts stock, Fieldcode Plus gives you tools to manage and monitor operations beyond reactive service calls. Keep everything organized—before, during, and after the job.
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Offline-ready mobile app
Keep technicians productive in remote areas with offline functionality. Access up-to-date job details, capture photos, and update work orders even without connectivity. Empower teams to maintain performance in any location.
Step-by-step job guidance
Guide technicians through tasks with detailed, automated instructions tailored for energy, utility, and solar operations. Improve accuracy, ensure compliance, and align all employees and contractors with consistent industry standards for every job.
Real-time progress tracking
Monitor job progress live with real-time updates from the field. Track technician locations, receive alerts for delays, and instantly adjust schedules to meet dynamic field conditions. Keep teams and customers informed automatically at every step.
FAQ
1. How does Fieldcode help during power outages or grid failures?
Fieldcode’s Zero-Touch scheduling assigns the nearest qualified team to restore service quickly. Customized workflows streamline coordination during critical events.
2. Does Fieldcode support complex workflows for different types of repairs?
Yes, Fieldcode’s workflow designer allows you to create and customize workflows for various repair types, from emergency grid restoration to routine inspections. Steps can be tailored for team coordination, compliance, or customer approvals.
3. Can Fieldcode integrate with systems like GIS or ERP used by energy providers?
Yes, Fieldcode integrates seamlessly with ERP, CRM, accounting and industry-specific tools. Also GIS, SCADA, CMMS, and renewable energy monitoring systems can be connected, ensuring a unified system for operations and data management.
4. How does Fieldcode track real-time job progress?
Fieldcode tracks job progress live, updating dispatchers and team leads instantly. Alerts for delays allow schedules to be adjusted immediately to avoid extended downtime.
5. What data can technicians access through the mobile app?
Technicians can view job details, customer information, service history, asset data, and safety instructions directly on the mobile app. Real-time updates ensure they always have the latest information, even offline.
6. Can Fieldcode optimize routes for technicians in large service areas?
Yes, Fieldcode’s Zero-Touch scheduling includes route optimization, factoring in technician location, traffic conditions, and job priorities. This minimizes travel time and reduces operational costs.
Learn more about Fieldcode through a demo
Each business faces different challenges. Request a demo and our experts will show you how our software helps your individual needs.
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