Zero-Touch field service management software for the elevator and escalator industry
Coordinate elevator and escalator maintenance, repairs, installations, and inspections with greater speed, efficiency, and precision. Zero-Touch automation streamlines every step while giving you full visibility and control over your operations.
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Why elevator & escalator manufacturers and service companies choose Fieldcode
Manage increased customer expectations with reliable service
On-time technicians
Real-time data, such as traffic updates, ensures technicians arrive on time.
First-time fixes
Technicians have easy access to relevant information and tools to resolve issues effectively on the first visit.
Proactive maintenance
Real-time data analysis helps identify root causes or predict potential issues before failures occur.
Avoid fines and violations with data-based alerts
Ensure compliance
Keep everyone in the organization aligned with company policies and regulations.
Accurate documentation
Collect and maintain critical data to meet regulatory authority requirements.
Violation prevention
Receive real-time alerts for potential violations, complaints, or fines to stay ahead of issues.
Avoid gaps in customer communication with real-time updates
Accurate ETAs
Managers can track resource locations and provide precise estimated arrival times to customers.
Dynamic adjustments
Managers can reassign technicians ahead of schedule or send additional support where needed.
Instant job updates
Technicians can update job statuses through the mobile app, keeping customers informed at all stages.
Keep operational costs low with real-time data
Tailored training
Provide personalized employee training based on performance data to improve efficiency.
Expense reduction
Identify and cut unnecessary costs using analytics to detect failure patterns.
Digital workflow
Eliminate repetitive manual tasks with digital tools like service reports completed immediately after interventions.
Maintain technician productivity levels with the right mobile tools
Comprehensive information access
Easily retrieve on-site information, ensuring seamless operations.
Parts readiness
Verify parts’ availability before maintenance activities to avoid delays.
Equipment history
Access detailed customer and equipment history, including past interventions.
Minimal paperwork
Use digital-first tools to simplify documentation and reduce administrative burdens.
Must-have Fieldcode features for elevator and escalator operations
Simplify AMC management with recurring planning
Annual Maintenance Contracts (AMCs) for elevators and escalators can be complex. Streamline the management of AMCs for elevators and escalators by scheduling recurring or one-time maintenance plans—weekly, monthly, or yearly—and assign tasks based on your field team’s location and availability.
Flexible scheduling control
- Fully automated scheduling with no manual intervention. The system dispatches tickets, transfers them to the technician’s mobile app, and plans routes automatically.
- Semi-automated scheduling offers manual control when needed. The optimizer suggests the best engineers and routes for tickets based on SLA, skills, and schedules. This simplifies dispatchers’ work, ensuring efficient resource allocation and optimal logistics while allowing manual adjustments for specific business needs.
Adapt your workflows to your demands
Customize all your service processes along the entire workflow for each ticket status. Guide your workforce through each intervention with automated instructions and ensure high quality performance in your projects by implementing fully customizable process steps.
Prevent downtime with Proactive Asset Management
Optimize asset tracking and management
Track assets throughout their lifecycle with detailed, up-to-date information. Easily add, update, and clone assets, and access detailed maintenance histories for informed decision-making on overall asset performance and reliability.
Get rid of manual processes
Save time for your dispatch team and let automation take care for your manual processes. The system validates, assigns and monitors tickets autonomously, so that your workforce can be utilized more efficiently. Even spare parts ordering can be automated with tickets only being assigned when the required parts are available.
More Fieldcode solutions for the elevator & escalator service professionals
Fieldcode Mobile App
Real-time job and parts info always at your technicians’ fingertip. Work orders and ticket status can be tracked both, online and offline and full documentation regarding spare parts or instructions are available.
Customer portal
Real-time updates always accessible to your customers. All relevant updates can be sent automatically to customers by email or SMS, e. g. the estimated time of arrival can be communicated in real-time through a live link to the tracking tool.
Stay compliant with full asset and service visibility
Track every elevator’s inspection history, service tasks, and warranty coverage from a single platform. Fieldcode Plus helps your team manage maintenance contracts and stay compliant with industry regulations—while keeping downtime to a minimum.
LEARN MOREKey customer achievements
Elevator and escalator service providers achieve significant cost savings and operational efficiency with Fieldcode. By automating workflows, enabling predictive maintenance, and optimizing technician dispatch, companies reduce maintenance costs, minimize unexpected downtime, and enhance customer satisfaction. Real-time monitoring and Zero-touch scheduling ensure faster response times, proactive issue resolution, and seamless service operations.
FAQ
Our answers to the most common questions we get about our field service software and how it supports your lift and escalator repair and maintenance tasks and teams.
1. What is elevator and escalator field service management software?
Elevator and escalator field service management software helps companies manage work orders, schedule technicians, track service history, and improve efficiency. Key features include GPS tracking (to monitor technician locations and optimize routes), automated scheduling (to free up staff from manual scheduling tasks), and real-time reporting (to provide insights into key performance indicators). By utilizing this software, companies can improve efficiency, reduce costs, and enhance communication, ultimately leading to more successful project delivery.
2. What is the cost of Fieldcode, and how is it priced?
Fieldcode offers flexible pricing plans to suit businesses of all sizes. Pricing typically starts from €25 per user and is based on the number of users and features required. Contact our sales team for a personalized quote.
3. Does Fieldcode integrate with other software systems?
Yes, Fieldcode integrates with a variety of popular software systems, including:
- Accounting software like QuickBooks
- CRM software like Salesforce, Microsoft Dynamics
- IoT monitoring platforms like Paessler
Explore all integrations here.
4. How does Fieldcode help with compliance and safety?
Fieldcode can help you ensure compliance with industry regulations and safety standards by:
- Ensuring technician training: Tracking technician training and certifications.
- Tracking maintenance records: Maintaining accurate records of all maintenance activities.
- Generating inspection reports: Automating the generation of inspection reports.
- Managing safety incidents: Tracking and reporting safety incidents.
Discover how Fieldcode optimizes elevator and escalator field service operations
Every elevator and escalator service company faces unique challenges. Request a demo, and our experts will demonstrate how our software addresses your specific service management, scheduling, and workflow needs, ensuring efficiency and consistency on-site.
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